Refund & Cancellation Policy

1. Memberships & Subscriptions

Before purchasing a paid membership, Users should review the plan description, price, duration, included features and whether the plan renews automatically.

2. Membership Refund Requests

Unless a different entitlement is expressly displayed at checkout or required by applicable law, digital membership or subscription fees are generally non-refundable once the relevant paid service or benefit has been activated or used.

Nothing in this Policy limits any refund or remedy that Cast Talents is legally required to provide.

3. Duplicate or Incorrect Charges

If you believe you were charged twice or charged an incorrect amount, contact Cast Talents promptly with the relevant transaction information. Verified billing errors will be corrected.

4. Material Technical Failure

Where a paid digital feature cannot be provided because of a material technical issue attributable to Cast Talents, we may, depending on the circumstances, restore the service, extend access, provide account credit or issue an appropriate refund.

5. Auto-Renewal Cancellation

Cancellation of a recurring subscription stops future renewal charges according to the timing disclosed for that plan. Cancellation does not ordinarily reverse a subscription period that has already begun.

6. Booking Confirmation

A Talent or professional service is considered secured only after the applicable confirmation requirements communicated by Cast Talents have been satisfied.

Unless otherwise agreed for a particular Booking, Cast Talents may require 50% of the agreed amount in advance, with the remaining balance payable according to the applicable Booking confirmation, quotation or invoice.

7. Booking Advance

Unless Cast Talents expressly agrees otherwise in writing, a Booking advance paid to secure Talent, reserve dates, begin coordination or commit project resources is non-refundable once the Booking is confirmed.

This reflects the fact that Talent availability may be reserved, other work may be declined and administrative or project resources may be committed in reliance on the confirmed Booking.

Any mandatory legal rights remain unaffected.

8. Client Cancellation

Where a Client cancels a confirmed Booking, the Booking advance may be retained.

Depending on the timing of cancellation and commitments already made, additional agreed cancellation charges or non-recoverable third-party costs may also remain payable.

Project-specific cancellation terms contained in an accepted quotation, Booking confirmation, purchase order or contract will apply to that project.

9. Rescheduling

A request to change a confirmed date is not automatically treated as a free cancellation.

Cast Talents will attempt to accommodate reasonable rescheduling subject to Talent availability and project circumstances. Costs already incurred, Talent commitments and non-recoverable expenses may remain payable.

10. Talent Unavailability

If a confirmed Talent becomes unavailable, Cast Talents may use reasonable efforts to provide a suitable alternative where practical.

Where the confirmed service cannot be provided and no acceptable replacement or rescheduling arrangement is reached, treatment of the affected service will be determined according to the applicable Booking terms and mandatory legal requirements.

11. Client Delays & Waiting Time

Working time is calculated according to the confirmed Booking terms and may begin from the agreed call time.

Client, production or location delays do not automatically pause booked time and additional time may constitute overtime.

12. Overtime

Overtime must be approved through Cast Talents. Where advance payment or confirmation is required for overtime, Talent should not be expected to continue beyond the agreed Booking until that approval has been obtained.

13. No-Shows

A Client no-show or failure to provide reasonable access to the confirmed location may be treated as a Client cancellation.

A Talent no-show without legitimate justification may result in account review, suspension or other action under Cast Talents' Terms.

14. Usage Fees

Cancellation of a production or campaign does not automatically create rights to use Talent material.

Commercial usage remains governed by the applicable agreed usage rights. Extensions of duration, territory, platform, medium or exclusivity may require additional approval and fees.

15. Wardrobe, Equipment & Security Deposits

Where a refundable security deposit is charged, including a wardrobe deposit, the conditions for return will be communicated for the relevant Booking.

Reasonable deductions may apply for documented loss, damage or failure to return items where permitted.

16. Third-Party & Committed Costs

Non-recoverable costs already committed on a Client's instructions may remain payable following cancellation. These may include approved permits, locations, travel, accommodation, equipment, couriers or production services.

17. Refund Method

Where a refund is approved, Cast Talents will ordinarily return it through the original payment method where reasonably possible. Processing times may depend on banks, card networks or payment providers outside Cast Talents' direct control.

18. Chargebacks & Payment Disputes

Users should contact Cast Talents regarding suspected billing errors or service disputes so the matter can be investigated.

Fraudulent or abusive chargebacks may result in account restriction and recovery action where legally permitted.

19. Project-Specific Terms

Some projects require different payment, cancellation or refund arrangements. Where expressly agreed, an accepted quotation, Booking confirmation, purchase order, invoice or project agreement may supplement this Policy.

20. Contact Us